Service Policy

1. Thank you for using KFS Kaifu sound products. For after-sales service matters, please contact the company's designated sales agency or the company's China customer service center
2. All KFS products purchased from KFS designated sales agencies enjoy KFS global joint insurance services. Under normal use, electroacoustic and electronic products can enjoy a free warranty within one year, and the entire series of products can be maintained for life
3. In the following situations, warranty or warranty expires, but repair services are provided, only material fees will be charged
(a) All human factors, including damage caused by not following the instructions
(b) Damage caused by adverse environmental conditions (such as rain, water immersion, etc.)
(c) Damage caused by unauthorized disassembly, self repair, modification, or repair by unauthorized organizations or individuals of our company by customers
(d) Damage caused by force majeure factors (such as lightning, earthquake, etc.)
(e) Damage caused by poor transportation and handling after purchase
4. The product accessories and accessories are not within the warranty scope
5. The company reserves the right to modify and interpret the warranty terms. Any changes will not be notified separately
6. After sales service hotline: 020-86255820 Complaint hotline: 155 2129 7618